KNOWMYDAY.COM PRIVACY POLICY

Effective: 9/17/2024

  1. INTRODUCTION
    1. Welcome to www.knowmyday.com (hereinafter referred to as the "Website"). Please carefully review this Privacy Policy and notices contained therein (hereinafter referred to as the "Privacy Policy"). We understand the importance of Your privacy and are committed to protecting Your personal information. This Privacy Policy is designed to help You understand how We collect, use, disclose, and safeguard Your personal information when You use Our Website and the Services. The Website is owned and operated by Know My Day LLC, a Texas incorporated LLC and its subsidiaries and affiliates (hereinafter referred to as the "Company"). The Company and the Website are collectively referred to as "We", "Us", or "Our".
    2. We offer a platform to provide personalized communication for the parents of students with special needs. We understand that parents of special needs face unique challenges, and effective communication is essential to ensure the success and well- being of their children. Our mission is to bridge the communication gap between parents, teachers, and caregivers. Through our Website, parents can expect timely updates, individualized support, and valuable resources to help them navigate their child's educational journey with confidence and peace of mind, collectively constitute (the "Platform/Services").
    3. Please carefully review this Privacy Policy to understand our policies and practices regarding the collection, use and treatment of Your information. By using, accessing, or registering with our Platform, You consent to Our collection, use, processing, and disclosure of information in accordance with this Privacy Policy. YOU ALSO ACKNOWLEDGE AND AGREE THAT YOUR ACCESS TO AND USE OF OUR PLATFORM IS SUBJECT TO OUR TERMS OF USE AND ANY CONFLICT BETWEEN THIS PRIVACY POLICY AND THE TERMS OF USE WILL BE DETERMINED IN FAVOR OF THE TERMS OF USE. You also acknowledge and agree that We are not responsible for how third-parties, vendors, and service providers collect or use Your Information.
    4. The Users of the Website shall be referred to as "You", "Your", or "Users". By using Our Website and the Services, You consent to the practices described in this Privacy Policy. If you do not agree with Our practices, please do not use Our Website or Services.
  2. This Privacy Policy is applicable to the Information You furnish to Us or that We automatically gather when You visit, accesses, utilize, or register on the Website. It comprises, including but not limited to information needed to use the Website, information Users choose to give Us, information automatically collected by using the Website and Our payment services, and information collected through third parties (collectively referred to as "Information").
  3. TYPE OF PERSONAL INFORMATION WE COLLECT

    We collect several types of information from and about Users of Our Website, including information:

    1. Information necessary for usage of the Platform: As You engage with the Platform, We gather personal Information from You. This Information is crucial for Us to provide the requested Services effectively. The Information We collect encompasses:
      1. By which You may be personally identified, such as name, username, password, postal address, email address, telephone number, assessment results, student data, metadata, user content, or any other identifier by which You may be contacted online or offline.
      2. Identity Verification and Comprehensive Payment data. We collect and process a range of payment-related Information to facilitate secure and seamless transactions on the Platform. This includes but is not limited to:
        1. Personally Identifiable Information ("PII"): We may collect PII when You interact with Our Platform. This Information may include, but is not limited to Your full name, parent's or guardian's name, Your child's name, gender, profile photo, free-form biography, location or hometown, and in certain circumstances, grades and report card, video that may contain voice and image, contact details, such email address, phone number, and mailing address, date of birth, government-issued identification, and financial information, such as bank account or payment card details.
        2. Images of Government-Issued ID: In compliance with applicable laws and regulations, We may request and collect images of Your government-issued identification, such as a driver's license, passport, or any other verification document.
        3. ID Number and Verification Information: We may also collect your identification number and other pertinent verification details as required by local laws and for authentication purposes. This data assist us in confirming Your identity when using Our Services.
        4. Bank Account or Payment Account Information: To facilitate financial transactions, We may collect and securely store Your bank account or payment account Information.
        5. Payment Card Information: Your payment card is utilized for the Services of the Platform. This allows Us for the successful completion of transactions while maintaining the confidentiality and security of Your financial details.
      3. Information You Choose to Provide Us
        1. Additional Profile Information: You have the option to furnish Us with supplementary personal Information that You deem relevant to enhance Your profile. This may encompass other details about the User. Please be aware that certain elements of this Information, as specified in Your account settings, will be incorporated into Your profile page and will thus be visible to other authorized Users of the Platform.
        2. Information About Others: In certain situations, You may choose to Provide Us with personal Information pertaining to others. This could include details about a payment instrument owned by another individual. By supplying Us with such personal Information, You warrant that You possess the necessary authorization to disclose this Information on Our Platform for the specific purposes outlined in this Privacy Policy. You also confirm that You have shared Our Privacy Policy with the individuals whose Information You are providing, and they have consented to its terms.
        3. Other Information: We may collect a variety of additional Information from You based on Your interactions with Our Platform, which can include but is not limited to data entered into forms, additions to Your account details, survey responses, participation in promotional activities, communication with Our support team, importation or manual entry of contacts from Your address book, provision of Your address and/or geolocation, and sharing Your experiences with Us, including Feedback.
      4. Information We Collect Automatically While Using the Platform
        1. Usage Data: We collect information about how the Platform is accessed and used. This may include the type of device used, the browser type and version, the pages visited, the time spent on those pages, unique device identifiers, and other diagnostic data.
        2. Log Data: Our servers automatically records information ("log data") created by Users. This log data may include details such as the User's Internet Protocol (IP) address, browser type, browser version, the pages of Our Platform that are visited, the time and date of the visit, the time spent on those pages, and other statistics.
        3. Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track the activity on our Platform and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct Your browser to refuse all cookies or to indicate when a cookie is being sent. However, if You do not accept cookies, You may not be able to use some portions of Our Platform.
        4. Device Information: We collect information about the device You use to access the Platform, including the hardware model, operating system and version, and mobile network information.
        5. Location Data: We may collect information about Your location if You provide Us consent to do so. We use this data to provide features of Our Platform, to improve and customize Our service. You can enable or disable location services when You use Our Platform at any time through Your device settings.
        6. Payment Transaction: For transactions and financial activities related to access of Our Platform, we collect various details. This includes information about the payment method used, transaction date and time, payment amount, payment method expiration date, billing details, and any other transaction- related particulars.
      5. Personal Information Collected from Third Parties. In addition to the Information You directly provide to Us or We automatically collect, We may also collect Information from third parties to enhance Your User experience and ensure the safety and security of the Users. This Information may encompass the following:
        1. Payment Information: In cases where payments are processed through Our Platform, We may receive payment-related Information from third-party payment processors, such as credit card information, bank account details, and transaction history. This Information is collected to facilitate secure and efficient payment processing.
        2. Publicly Available Information: We may collect Information that is publicly available, such as Information from public records or social media profiles, to verify the accuracy of the Information provided by the Users and to enhance the trust and transparency within Our community.
        3. Communication and Support: If You contact Our customer support team or engage in communication with Us through third-party platforms or services, We may collect Information related to those interactions to address Your inquiries or resolve issues effectively.
  4. HOW WE USE INFORMATION:

    This provides how the Information collected by Us is utilized by Our Platform. We are committed to transparency and safeguarding Your Privacy. By engaging with Our Platform, You consent to the following uses of Your Information:

    1. Providing and Improving Services: To deliver the educational tools and services that facilitate learning, communication, and administration within the school environment. This includes personalizing User experiences, providing User support, and enhancing the Platform's functionality.
    2. Communication: To communicate with Users regrading their accounts, respond to inquiries, provide updates about Our Platform, and send important information such as changes to Our terms, conditions, and policies, sending emergency messages.
    3. Security and Safety: To maintain the security and integrity of Our Platform, prevent fraud, monitor for suspicious or harmful activity, and enforce Our terms of service and other policies.
    4. Analytics and Research: To analyze usage patterns and preferences in order to improve Our services, develop new features, and conduct research and analysis to better understand the needs of Our Users.
    5. You acknowledge and agree that You may receive e-mail or SMS text messages on Your phone or mobile device from other Users of Our Platform. Receiving these messages may cause You to incur usage charges or other fees or costs in accordance with Your wireless or data service plan. Any and all such charges, fees, or costs are Your sole responsibility.
    6. Service Provision: We use the Information collected to improve the Services offered through the Platform.
    7. Communication: Your contact Information is used for communication purposes, such as sending notifications, updates, service-related messages, and responding to Your inquiries. We may also use Your Information to inform You about Platform enhancements, promotional offers, and relevant content, but You can opt out of promotional communications.
    8. Improvement of Services: We analyze User data to enhance the functionality, usability, and features of Our Platform. This includes, but is not limited to, aggregating and anonymizing data for statistical analysis and research to better understand User preferences and behaviors, to provide customer service training, enable You to communicate with other Users.
    9. Legal Compliance: We may use Your Information to comply with legal obligations, enforce Our terms and policies, and respond to legal requests, including those from law enforcement agencies.
    10. Marketing and Personalization: We may use Your Information to:
      1. To provide customer support through social media channels and address inquiries or concerns
      2. To analyze User engagement, trends, and demographics on Our social media profiles
      3. Sharing User-generated content, such as authorized testimonials
      4. To comply with legal obligations related to social media usage, as applicable.
      5. We do not sell User information.
    11. Protection of Rights and Interests: We may use Your Information when necessary to protect Our rights, interests, or the rights and interests of other Users, such as enforcing agreements, policies, and protecting against fraudulent or unauthorized activities.
    12. Business Transfers: In the event of a merger, acquisition, sale of assets, or other business transfer, Your Information may be transferred to a third party as part of the transaction. We will notify You of such transfers and any applicable changes to Our privacy practices.
    13. Anonymized Information: We may use anonymized and aggregated Information for various purposes, including business analytics, research, and reporting. This Information does not identify individuals and is used solely for statistical and analytical purposes.
    14. Payment Information: We use Stripe, Inc., a third-party site, to process payments for individual subscriptions and invoicing for purchase orders.
      1. We use payment Information for the purpose of facilitating payments.
      2. We may also use the payment Information to verify the legitimacy of transactions and prevent fraudulent activities. This includes confirming the authenticity of payment instruments used for transactions on Our Platform.
      3. Your payment Information may be utilized to generate invoices and billing statements.
      4. We use payment details to confirm successful transactions, issue payment receipts, and provide You with transaction summaries for Your records.
      5. We may use payment Information to comply with legal obligations and respond to legal requests, including those from regulatory authorities. This may include financial reporting and compliance with tax regulations.
  5. SHARING AND DISCLOSURE
    1. Information published in Profiles, Listings, and other Public Information
      1. Profile Information: Users create profiles that contain personal and professional information, including names, profile photos, biographical details, child's information, and any other relevant information.
      2. Messaging and Chat: When Users communicate through the Platform's messaging and chat features, the content of these conversations is accessible to the respective parties involved in the conversation.
    2. Sharing Of information For Legal Compliance
      1. Legal Obligations: We may share User Information when necessary to comply with legal obligations imposed by applicable laws, regulations, court orders, or government authorities.
      2. Law Enforcement Requests: In response to valid requests from law enforcement agencies, We may disclose User information, including but not limited to User profiles, transaction records, and communications, to assist in investigations, prevent illegal activities, or uphold public safety.
      3. Regulatory Compliance: Information may be shared to fulfill regulatory requirements imposed by governmental or industry-specific bodies, ensuring Our Platform's adherence to relevant standards and regulations.
      4. Protecting Rights: We may share Information when necessary to protect Our rights, interests, or those of other Users. This includes enforcing Our Terms, policies, and contractual agreements.
      5. Legal Proceedings: Information may be shared in connection with legal proceedings, disputes, or litigation. This may involve sharing User Information with legal representatives, opposing parties, or relevant authorities as required by the legal process.
      6. Emergency Situations: In cases of emergency, where the safety or well-being of Users or the public is at risk, We may share information with authorized entities to respond effectively to the emergency.
      7. Notice of Disclosure: We will make reasonable efforts to notify affected Users when permitted by law and when legally feasible, except in situations where notification is prohibited by law or would compromise ongoing investigations.
      8. Data Protection: We take data protection seriously and will only share information when legally mandated and in strict compliance with applicable data protection and privacy laws. We aim to minimize the scope and extent of information shared to meet legal requirements.
      9. User Accountability: Users are responsible for their actions and interactions on the Platform, and they must comply with all applicable laws and regulations. We do not condone or support illegal activities on Our Platform.
  6. THIRD-PARTY LINKS
    1. Third-Party Links: Our Platform may contain links to third-party websites, applications, or services that are not owned or operated by Us. These links are provided for informational or convenience purposes only.
    2. External Content: Clicking on these third-party links may lead you to websites or content that is not under Our control. We do not endorse, warrant, or guarantee the accuracy, relevance, legality, or safety of such external content.
    3. Independent Responsibility: Users who choose to access third-party links do so at their own discretion and risk. It is the responsibility of Users to review and understand the terms of use, privacy policies, and practices of third-party websites or services they visit.
    4. Data Collection: Third-party websites or services may collect User Information independently, and their data collection practices are not governed by Our policies. Users should familiarize themselves with the data collection practices of any external websites they visit.
    5. Liability Disclaimer: We disclaim any liability for the actions, content, or data collection practices of third parties. Users should exercise caution and consider the privacy and security implications when accessing external content.
    6. No Endorsement: The inclusion of third-party links on Our Platform does not imply endorsement or affiliation with the linked entities. We do not endorse or vouch for the quality, reliability, or legality of products, services, or content provided by third parties.
    7. Report Issues: If users encounter issues or concerns related to third-party links, they are encouraged to report them to Us. While We may investigate and take appropriate actions, We cannot control or be held responsible for external content.
    8. Link Availability: We strive to maintain the accuracy and availability of third-party links, but We do not guarantee that all links will always be up-to-date, functional, or accessible.
    9. Privacy Policy for Third-Party Links: We use AWS for data hosting and Stripe,Inc. For payment processing. AWS privacy policy. Stripe, Inc. privacy policy.
  7. NON-HIPPA COMPLIANCE AND DISCLAIMER
    1. Not HIPAA-Covered: The Platform is not a covered entity or business associate under the Health Insurance Portability and Accountability Act ("HIPAA").
    2. Limited PHI Handling: While Users may share healthcare-related information, it is essential to understand that the Platform is not HIPAA-compliant, and We do not have the infrastructure to fully secure protected health information (PHI) in accordance with HIPAA standards.
    3. User Responsibility: Users are solely responsible for the privacy and security of any healthcare-related information, medical records, or personal medical data they choose to share on the Platform. This includes PHI and any other sensitive healthcare data.
    4. No Assumption of HIPAA Compliance: The Platform does not assume any obligations or responsibilities under HIPAA. Users should not rely on the Platform for HIPAA-compliant communication or data storage.
    5. Seeking HIPAA-Compliant Alternatives: If Users require HIPAA-compliant communication or storage of healthcare-related information, they should seek and use appropriate platforms or services that comply with HIPAA regulations.
    6. Discretion in Sharing: Users should exercise caution and discretion when sharing healthcare-related information on the platform. They should consider the sensitivity of the information and the Platform's limitations.
    7. Data Security: While the Platform employs reasonable data security measures, Users should be aware that healthcare-related information shared on the Platform is not subject to the same level of protection as PHI under HIPAA.
    8. Legal Compliance: Users are responsible for complying with all applicable laws and regulations concerning the privacy and security of healthcare information. We do not assume any legal obligations or liabilities in this regard.
  8. RETENTION AND DELETION OF INFORMATION
    1. Data Retention: We retain Your personal Information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by applicable laws and regulations.
    2. Data Deletion: Upon reaching the end of the retention period or upon Your request for data deletion, We will take appropriate measures to delete or anonymize Your personal Information from Our active databases.
    3. Backup Data: Please be aware that residual copies of Your personal Information may persist in Our backup systems for a limited duration, primarily for data integrity, security, and legal compliance purposes. These copies will be deleted in due course.
    4. Public Information: Information You have shared with others on the Platform, such as reviews, forum posts, or publicly visible content, may continue to be accessible even after Your account is deleted or Your Information is erased.
    5. Data Retention for Legal Obligations: If We are required by law, We may retain certain personal Information beyond the specified retention period for the purpose of complying with legal obligations, resolving disputes, enforcing our agreements, and ensuring the integrity of Our services.
    6. Data Retention for Legitimate Business Interests: Personal information may be retained for Our legitimate business interests, such as fraud prevention, safety enhancement, money laundering prevention, and auditing, in accordance with applicable laws and regulations.
    7. Data Disposal: When personal information is no longer needed, and all legal obligations and legitimate business interests have been satisfied, upon the user's request, we will take appropriate steps to securely dispose of or anonymize the data to prevent unauthorized access or use.
    8. Data Deletion Requests: If you wish to request the deletion of Your personal Information, please contact Our designated data protection or privacy team. We will review and process Your request in accordance with applicable laws and regulations.
  9. SECURITY
    1. Data Security Commitment: We prioritize the security and protection of Your personal Information. We have implemented and maintain robust security measures to safeguard Your data from unauthorized access, disclosure, alteration, or destruction.
    2. Secure Data Transmission: When you access or transmit data through our platform, we use encryption technologies, such as Secure Sockets Layer (SSL) or Transport Layer Security (TLS), to ensure the confidentiality and integrity of Your data.
    3. Regular Security Audits: We conduct regular security audits and assessments of Our systems, applications, and infrastructure to identify and mitigate potential vulnerabilities.
    4. User Account Security: We encourage Users to employ strong, unique passwords for their accounts and to enable multi-factor authentication (MFA) when available. We do not store plaintext passwords.
    5. Security Breach Response: In the event of a data breach or security incident, we will notify any affected users via email regarding the type of data impacted and measures we will take to prevent further incidents.
    6. User Responsibility: While We employ stringent security measures, it is essential for Users to also take responsibility for their data security. Please safeguard Your login credentials and report any suspicious activities promptly.
    7. Third-Party Services: We work with trusted third-party service providers who adhere to industry-standard security practices. These providers are selected carefully to ensure the protection of Your data.
    8. Disclaimer: No Method is Completely Foolproof: Despite Our best efforts, no method of data transmission or storage can be guaranteed to be 100% secure. While We strive to protect Your personal Information, We cannot guarantee absolute security.
    9. Report Security Concerns: If You become aware of any security vulnerabilities or have concerns about the security of your data, please report them to Our designated security team at info@knowmyday.com.
  10. CHILDREN'S INFORMATION
    1. Protection of Children's Privacy: We are committed to protecting the privacy of children. Our services are not intended for, nor directed towards, individuals under the age of We do not knowingly collect or maintain personal Information from children without appropriate parental or guardian consent where required by applicable laws and regulations.
    2. Parental or Guardian Consent: In cases where applicable laws and regulations require parental or guardian consent for the collection of personal Information from children, We will make reasonable efforts to obtain such consent before collecting or processing any personal Information from individuals under the specified age limit.
    3. Information Shared by Children: If We become aware that We have inadvertently collected personal Information from a child without appropriate consent or in violation of applicable laws, we will promptly take steps to delete such information from Our records.
    4. Compliance with the Children's Online Privacy Protection Act (COPPA): We are dedicated to protecting the privacy of children who are the subject of our services and adhere to the requirements of the Children's Online Privacy Protection Act (COPPA). COPPA imposes certain requirements on operators of websites and online services that may be directed to children under 13 years of age and on operators of other websites or online services that have actual knowledge that they are collecting, using, or disclosing personal information from children underChildren are not permitted to use this service.
  11. CHANGES TO PRIVACY POLICY
    1. Policy Updates: We reserve the right to update this Privacy Policy to reflect changes in Our data practices, legal requirements, or improvements to Our services. When We make significant changes, We will notify You through email and/or a notice on our platform.
    2. Review and Acceptance: It is important to review this Privacy Policy periodically to stay informed about how We collect, use, and protect Your personal Information. By continuing to use Our services after the updated Privacy Policy becomes effective, You consent to the revised terms.
    3. Effective Date: This Privacy Policy was last updated on the effective date of the current version and is also displayed at the beginning of the policy.
    4. Opt-Out Option: If you do not agree with any changes to this Privacy Policy, You have the option to discontinue using Our Services. If You have concerns or questions about the changes, please contact Us.
  12. INTERNATIONAL USERS
    1. Application of U.S. Laws: If You are accessing or using Our Platform or Services from outside the United States, please be aware that U.S. laws and regulations may apply to Your use of Our Platform. By using Our Platform, You consent to the application of U.S. laws and agree to comply with them.
    2. Data Transfer: Your personal information may be stored and processed in the United States or other countries where Our service providers or servers are located. If you are accessing our services from a region with data protection laws that differ from those in the United States, please note that by accessing Our Platform, You consent to the transfer of Your personal Information to the United States and other locations as necessary for the provision of Our Services.
  13. CONTACT US

    If You have any questions or concerns relating to this Policy or Our privacy practices, please contact Us as at info@knowmyday.com.